Privacy Policy

Last Updated: October 2023

At RLY Craft ("we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit our website or make a purchase.

1. Information We Collect

We collect information you provide directly to us when you make a purchase, create an account, or contact us for support. This may include:

  • Contact Information: Name, email address, shipping and billing address, phone number.
  • Order Information: Products purchased, custom design files uploaded, transaction details.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including custom engraving preparations.
  • Communicate with you about your order status and shipping updates.
  • Respond to your customer service inquiries.
  • Improve our website functionality and user experience.

3. Data Protection & Security

We implement industry-standard security measures to protect your personal information. Your custom design files are strictly used for the production of your specific order and are never shared or resold to third parties without your explicit consent.

4. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]