Frequently Asked Questions

We recommend high-resolution vector files (.AI, .EPS, .SVG) or clear black-and-white images (.PNG, .JPG) at 300 DPI. Don't worry if your file isn't perfect—our design team will optimize it for precision CNC engraving and send you a proof before production.

Once you approve the digital proof, our precision engraving process typically takes 2-4 business days. During peak wedding and holiday seasons, please allow an additional 1-2 days for production.

Yes, we ship globally! We partner with reliable international couriers to ensure your custom seals arrive safely. Standard international shipping usually takes 7-14 business days, while express options take 3-5 business days.

Absolutely. Our solid brass stamp heads are designed to work perfectly with all types of sealing wax, including wickless wax sticks, glue gun wax, and traditional wicked wax. However, we highly recommend our flexible sealing wax for mailings, as it won't crack in transit.

Because custom stamps are made specifically with your personal design, they are non-refundable. However, we guarantee the quality of our craftsmanship. If there is a manufacturing defect or the engraving doesn't match the approved proof, we will gladly remake and replace it for you at no cost.

Yes, we love partnering with stationers, wedding planners, and businesses. If you need to order in bulk or are interested in wholesale pricing for our premade stamps and accessories, please reach out via our Contact page.